Royal Caribbean Rolling Out Next Phase of Espresso Reservation System
Written by: Cruise News
October 25, 2016 – Royal Caribbean Cruises Ltd. (RCL) is rolling out the next phase of Espresso, touting new and major capabilities for group business with the cruise operator’s three major brands. The latest enhancements include the ability to create and book headquarter group space, simplified group management and Espresso’s first group amenity points redemption feature. Travel partners selling Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises can leverage the robust and easy-to-use system to create, increase and seamlessly manage their group business more so than ever before.
Espresso’s second phase builds on its revolutionary and intuitive design with capabilities each based on travel partner feedback. The full list of the global reservation system’s latest update includes:
Headquarter groups – Members of a headquarter – a cooperative of travel agencies – have the ability to easily view and book into their headquarters group inventory
Simplified group management – Reserving and managing all groups can be done in fewer steps and clicks
Group amenity points redemption – Group amenity plus points now can be easily redeemed, shared and even purchased online to enhance clients’ vacations
Streamlined groups payments – Easy-to-use, more intuitive group shell and group booking payment system, which can generate guest invoices
Expanded groups reporting – Group shell and group booking owners can create and manage their own reports, including booking invoices and financial statements
Enhanced stateroom availability search – Travel partners can find available staterooms on multiple decks with interactive deck plans, including the 50 best open staterooms per category and accommodations closest to a specific stateroom with the “Closest Stateroom” filter
Introduced as an entirely new and state-of-the-art reservation system for the cruise company and the industry in 2015, Espresso delivers an extensive roster of resources specially designed to offer travel partners an intuitive booking experience. The well-rounded program’s powerful tools and features have been met with resounding applause, the most popular being the single-view function – a side-by-side comparison of individual and groups pricing and availability, interactive deck plans, which highlight the best available staterooms and can filter results by specific criteria, such as those that are connecting, closest-to or accessible accommodations; as well as guest profiles and offers that identify past guests, recent promotions they have received and accommodation preferences. Travel agents can look forward to even more enhancements in the future.
Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises consistently expand and elevate their dedicated travel agent website Cruisingpower.com with in-depth training and up-to-date tools and resources, including the award-winning Espresso reservation system. The investment in reinventing and improving the entire booking experience for travel partners with Espresso is further testament to the cruise company’s commitment to help agents sell more cruises, earn more commission and grow their business.
Travel professionals can learn more about the benefits of Espresso’s latest features by visiting bookespresso.com/new.